Shipping Policy

How much does shipping cost?

It's free to most metro and major regional areas when you spend over $99. Just ask to see if your suburb qualifies. You can reach us via email or Phone.

E: info@houndandpals.com.au  Ph: 0433 372 275

If you don't happen to qualify for free shipping, the cost of shipping will depend on the weight of your order. You'll be able to see this on the checkout page before you proceed to payment.

Shipping Transit Times

Local delivery (free): next business day 

Discounted Local Shipping: 1-2 business days 

Standard Shipping: 1-7 business days 

Express Shipping: 1-3 business days 

Delivery times are an estimate only, and can vary depending on location, and or time of year and peak shipping periods. 

Same day Shipping


Same day shipping service applies to orders that are made before 12pm AEST that day during Monday to Friday. Orders made on weekends or public holidays will be dispatched the next business day.
Hound and Pals Pet Supplies will endeavour to have your item dispatched within above time frames, however if shipping details are incomplete or clarification is required with order this may delay dispatch time.
The customer will be emailed dispatch confirmation with tracking details.

Do I need to be home to receive my delivery?

If you're ordering your products online, chances are you're a busy person and looking for the convenience factor. Our drivers have authority to leave your order on your property without a signature on delivery so that your order is waiting for you the moment you get home. If you would like signature on delivery please contact us and we will be happy to help. 

If you have problems with your delivery please contact us and we'll always work with you to address any issues.

Do you deliver outside of Australia?

We do not currently ship outside of Australia.